At OROZONE.IN, we strive to provide our customers with the best possible shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy to understand how we handle returns, exchanges, and refunds.
You may request a return for most items purchased from OROZONE.IN within 1 - 3 days of receiving the item. To be eligible for a return:
• The item must be unused, undamaged, and in the same condition that you received it.
• The item must be in its original packaging, including all tags, labels, and any included accessories or manuals.
• You must provide proof of purchase (receipt or order confirmation).
• Certain items may not be eligible for return, including:
o Customized or personalized items.
o Final sale or clearance items.
o Items marked as non-returnable in the product description.
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at [email protected] with your order details, the reason for the return, and any supporting images if the item is damaged or defective.
2. Approval: Once your return request is approved, we will provide you with a return shipping address and instructions.
3. Shipping: Pack the item securely in its original packaging and send it to the provided address. You are responsible for the return shipping costs unless the item is damaged or defective.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• If the item is returned in a condition that does not meet our return standards, it may be sent back to you at your cost, and no refund will be issued.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] to arrange the exchange. The same conditions for returns apply to exchanges.
If you receive an item that is damaged or defective, please contact us within [insert period, e.g., 48 hours] of receiving the item. We will request details and images of the damage to process your claim. Depending on the case, we may offer a replacement, refund, or store credit.
The following items are non-returnable and non-refundable:
• Customized or personalized items.
• Gift cards.
• Final sale items.
• Perishable goods (if applicable).
Unless the return is due to a defect or an error on our part, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you haven’t received a refund yet, follow these steps:
1. Check your bank account or credit card statement.
2. Contact your bank or credit card provider; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
If you have any questions about our return or refund policy, please contact us at:
FIRSTTECH MACHINE LLP
B 02, Girikunj Industrial Premises CHS Ltd.,
Near Paper Box, Andheri East,
Mumbai-400093, India
Phone: 9322507161 / 62
Email: [email protected]
