Frequently Asked Questions (FAQs)

At Orozone, we understand that our customers may have questions about our platform, products, and services. We have compiled a list of frequently asked questions to help you find the answers you need quickly and easily.

General Questions 

1. What is Orozone?
Orozone is an online marketplace where you can find a diverse collection of jewelry and jewelry-making tools. We connect buyers with reputable artisans and tool manufacturers to provide a seamless shopping experience.

2. How do I create an account?
Creating an account is simple. Click on the "Sign Up" button at the top of our website, fill in your details, and start exploring our wide range of products.

Order and Shipping 

1. How do I place an order?
Select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order securely.

2. What are the shipping options?
We offer various shipping options to suit your needs. Standard and expedited shipping are available, and details will be provided at checkout.

Returns and Refunds 

1. What is your return policy?
We have a customer-friendly return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, subject to our terms and conditions.

2. How do I request a refund?
To request a refund, contact our customer support team with your order details, and they will guide you through the process.

If you have any more questions, feel free to reach out to our support team. We are here to assist you every step of the way.